Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Mobile phone number for OTP verification
• Language preference for support groups
• Support topic selections
• Any messages or communications within the platform

2. How We Use Your Information

We use the collected information to:

• Provide access to our support group platform
• Connect users with appropriate support groups
• Facilitate communication between users and moderators
• Maintain platform security and prevent abuse

3. Information Sharing and Disclosure

We prioritize your privacy and anonymity:

• All support group sessions are conducted externally (Google Meet, Zoom)
• We do not share personal information with third parties
• Complete anonymity is maintained in all interactions
• Information is only used for platform functionality

4. Data Security

We implement appropriate security measures to protect your personal information:

• OTP verification for secure login
• Encrypted data transmission
• Secure server infrastructure
• Regular security audits

5. Data Retention

We retain your information only as long as necessary:

• Account data is retained while your account is active
• You may request deletion of your data at any time
• Legal obligations may require certain data retention

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Lodge complaints with relevant authorities

7. Cookies and Tracking

We use minimal cookies for platform functionality:

• Session cookies for login management
• Preference cookies for language selection
• No third-party tracking cookies

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of any material changes.

9. Contact Information

For privacy-related inquiries, please contact us: